Animal Hospital anomaly
Photo Mismatch Anomaly
How to compare Animal Hospital patient photos against the desk view before treatment.
Check layerPhoto signUpdated2026-07-02Use forFast rejection call
Fast call
Quick answer
Photo Mismatch means the patient photo does not match the patient at the desk. Compare eyes, ears, mouth, and other visible features before routing.
Patient photo after check-in
What to look for
- Eyes, ears, mouth, nose, horns, or expression differ from the desk view.
- The photo shows the wrong patient-like features.
- The mismatch appears only after taking the check-in photo.
Confirm fast
Before you reject
- Take the photo only after desk and camera checks are clean.
- Compare the photo against the patient currently at the window.
- Reject if the photo mismatch is clear.
Desk action
What to do
Use Shutters before treatment when the photo does not match.
Common mistake
Do not overread it
Looking at the photo as a formality instead of comparing individual features.
Desk rule
Keep the scan short
Use this card for a fast call, then return to the desk or camera flow before the shift state changes.