Animal Hospital anomaly
Hollow Face Anomaly
How to identify the Hollow Face anomaly in Animal Hospital and decide whether to reject the patient.
Check layerDesk signUpdated2026-07-02Use forFast rejection call
Fast call
Quick answer
Hollow Face is a desk-view anomaly sign: look for dark hollow eyes, a tired or hunched posture, and visible twitching before routing the patient to treatment.
Front desk, then camera if the face is unclear
What to look for
- Dark hollow eyes or a face that looks empty compared with normal patient faces.
- Hunched posture or repeated twitching that does not look like a normal idle animation.
- May overlap with camera-visible twitching, so check camera view if the desk view is uncertain.
Confirm fast
Before you reject
- Pause at the desk long enough to see whether the head or arms twitch.
- Compare the eyes and posture against nearby normal patients if you are unsure.
- Use the lobby or check-in camera only if the front-desk view is not enough.
Desk action
What to do
If the hollow face and twitching are clear, close the Shutters before treatment.
Common mistake
Do not overread it
Treating Hollow Face as just a sad or tired patient face without checking posture and twitching.
Desk rule
Keep the scan short
Use this card for a fast call, then return to the desk or camera flow before the shift state changes.